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The EBPEscalatedCase notification is sent to the subscriber when a case has been escalated. This notification can be sent to the buyer or seller. The enumeration value for this case activity (returned in the getEBPCaseDetail call of the Resolution Case Management API) will be either YOU_CONTACTED_CS_AWATING_RESPONSE or OTHER_PARTY_CONTACTED_CS_AWAITING_RESPONSE, based on who escalated the case. If viewed in the eBay Resolution Center, the case record will indicate whether the case was escalated by the buyer or seller.

Subscribe to this notification using the SetNotificationPreferences call.

Before subscribing to and using these notifications, be sure that you have read and understand the information in Platform Notifications.

Data Fields Returned

API Call that displays this notification: getEBPCaseDetail

ExternalUserData is pulled from the SetNotificationPreferences request. Refer to the SetNotificationPreferences call reference for additional information about this field.

For information about other fields in the payload, refer to the getEBPCaseDetail call reference documentation in the Resolution Case Management API documentation set.

Refer to SOAP Message Body for information about the standard elements returned for all notifications.


Sample EBPEscalatedCase Notification

<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="" xmlns:ser="http://">