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The type that defines the fields for the Customer Service Metric reports generated with the Feed API.

Types that use CreateServiceMetricsTaskRequest

Not used by any types.

Call that uses CreateServiceMetricsTaskRequest

Fields

Field
Type
Description
feedType
The feedType specified for the customer service metric task being created. The report lists the transaction details that contribute to the service metrics evaluation. Supported types include:

CUSTOMER_SERVICE_METRICS_REPORT

filterCriteria
This container is used to customize and set criteria for Customer Service Metric report that will be associated with the task.
schemaVersion
The version number of the customer service metric.

Note: This field must have a value of 1.0.